Frequently Asked Questions
Common questions about our RN-led, non-medical home care services for seniors and adults with disabilities.
General
What’s the difference between home care and home health care?
Home care (what Heevana provides) is non-medical support — help with bathing, dressing, meals, mobility, medication reminders, and companionship. It doesn’t require a doctor’s order. Home health care involves medical services like wound care or physical therapy, requires a physician’s order, and is delivered by licensed medical staff.
How do I know if it’s the right time for home care?
If you’re noticing missed meals, skipped medication reminders, a messier home than usual, or your own growing worry every time you’re not there — those are common signs it may be time to talk. There’s no wrong time to have the conversation.
Can we choose our caregiver, or change if it’s not a good fit?
Yes. We take caregiver-client fit seriously, and as a private-pay agency, you have real flexibility if a different match would serve your family better.
RN Oversight
Is Heevana licensed?
Yes. Heevana is a licensed Texas Home and Community Support Services Agency (HCSSA), regulated by the Texas Health and Human Services Commission.
How quickly can care start?
Timelines depend on your specific needs, but we move quickly — reach out and we’ll talk through what’s realistic for your situation.
How are your caregivers screened?
Every caregiver completes a criminal background check, a Texas Nurse Aide and Employee Misconduct Registry check, and a drug screening before ever entering a client’s home. We also verify experience and competency before any placement.
Services
How much does home care cost?
Every care plan is different, so we don’t publish flat pricing — the same personalized approach we bring to your care plan applies to your quote. Contact us for a free, no-obligation quote built around your family’s actual needs.
Do you accept accept Long-Term Care (LTC) insurance?
Yes, Heevana now accepts most Long-Term Care insurance policies. We are a state-licensed Personal Assistance Services (PAS) agency, which qualifies us to work with major LTC providers. We are happy to verify your specific policy and guide you through the claims process.
* LTC Disclaimer: Heevana accepts most Long-Term Care (LTC) insurance policies and will assist with claims documentation. However, coverage, benefit triggers, and elimination periods are determined solely by your insurance carrier. Clients remain responsible for any services not covered by their policy, including deductibles, copays, and the elimination period.
Do you accept Medicaid?
Not currently. We're happy to help point you toward other resources if Medicaid is your primary funding source.
Do you accept Veterans Affairs (VA) benefits?
Yes, Heevana works with the VA Aid & Attendance Pension benefit.
What areas do you serve?
Atascosa, Bandera, Bexar, Comal, Gonzales, Guadalupe, Medina, and Wilson counties.
Respite Care
What is respite care?
Respite care gives you a real break — a few hours, a full day, or longer — with the same trusted, personal care your loved one already knows, so you can rest, run errands, or simply breathe.